Commercial’s Law of Consumer Protection with E-Commerce

Edition: 1st Edition, 2025

Binding: Paperback

Commercial’s Law of Consumer Protection with E-Commerce – 1st Edition, 2025 offers a comprehensive and practical examination of consumer rights, remedies, and the regulatory framework under the Consumer Protection Act, 2019, with a special focus on its application to the digital and e-commerce sector. This book is designed for legal practitioners, law students, e-commerce professionals, consumer activists, and businesses operating in the digital economy.

With the rapid growth of e-commerce platforms and digital transactions, consumer issues have become more complex and frequent. This book delves into the evolving dimensions of consumer protection in the online space, highlighting the obligations of sellers, online marketplaces, and service providers under the latest legal provisions and government guidelines.

Key Features:

• Detailed Analysis of the Consumer Protection Act, 2019: Covers all key provisions, including definitions, rights of consumers, unfair trade practices, misleading advertisements, and the role of consumer commissions.

• Special Focus on E-Commerce Rules: Explores the Consumer Protection (E-Commerce) Rules, 2020 in-depth, discussing responsibilities of e-commerce platforms, data protection, grievance redressal mechanisms, and seller obligations.

• Digital Age Challenges & Legal Responses: Addresses practical concerns such as fake reviews, delayed deliveries, privacy breaches, deceptive pricing, and liability in digital transactions.

• Comparative Study with Global Practices: Highlights international consumer protection norms and best practices in the e-commerce industry for a broader legal perspective.

• Case Law and Judicial Trends: Includes important judgments from the National Consumer Disputes Redressal Commission (NCDRC), High Courts, and the Supreme Court, explaining how courts interpret and enforce consumer rights in the digital era.

• Practical Compliance for E-Commerce Operators: Offers checklists, compliance guidelines, and practical insights for digital businesses to align with the legal framework and avoid penalties.

• Consumer Redressal Procedures: Details the steps for filing consumer complaints, documentation, limitation periods, and digital grievance mechanisms, making the book useful for both professionals and laypersons.

Why This Book is Essential:

• Timely and Relevant Resource: With increasing dependence on digital platforms for goods and services, this book provides timely guidance on the legal expectations from online businesses and consumer remedies in case of disputes.

• Essential for Legal and E-Commerce Professionals: A must-have for legal consultants, compliance officers, and e-commerce platform managers looking to navigate the evolving regulatory landscape and protect consumer trust.

• Empowers Consumers and Activists: Serves as a guide for consumers to understand their rights and take informed action against unfair practices or exploitation in online transactions.

• Comprehensive and Practical Approach: Combines statutory provisions, rules, real-world examples, and judicial interpretation to deliver a holistic understanding of consumer law in the digital context.

• First-of-its-Kind for Indian Market: One of the first books to comprehensively cover the interface of consumer law and e-commerce in the Indian legal landscape.

Commercial’s Law of Consumer Protection with E-Commerce – 1st Edition, 2025 is a forward-looking legal guide that responds to the pressing need for clarity and compliance in the digital economy. As online commerce continues to reshape traditional consumer-business relationships, this book stands out as a critical legal resource for ensuring fairness, transparency, and accountability in digital marketplaces.