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Law of Consumer Protection in India by P. K. Majumdar and R. P. Kataria, thoroughly revised and rewritten by CA S. K. Kataria, B.Com., LL.B., F.C.A., published by Orient Publishing Company, is the most exhaustive section-wise commentary available on the Consumer Protection Act, 2019. Tenth Edition, 2026, in 1,063 pages.

This edition is current to the Tribunals Reforms Act, 2026 (17 of 2026), effective 25 August 2026 in its application to the National Consumer Disputes Redressal Commission. That amendment matters: it reaches the constitution, qualifications, tenure and service conditions of the NCDRC, and any practitioner relying on an older commentary will be working from a superseded position on the very forum before which the most valuable consumer claims are filed. A commentary that is not current to it is not current at all.

The Majumdar and Kataria commentary has been the standard practitioner's reference on consumer law in India across nine previous editions, spanning the life of the Consumer Protection Act, 1986 and the transition to the 2019 Act. The present edition has been rewritten throughout by CA S. K. Kataria, whose background as both a chartered accountant and a lawyer shows in the treatment of deficiency in service in banking, insurance, housing and financial-product disputes — the areas that now dominate consumer commission dockets.

Key Features

• Section-wise commentary on the Consumer Protection Act, 2019 (35 of 2019) — the most exhaustive treatment available, provision by provision.
• Amended up to the Tribunals Reforms Act, 2026 (17 of 2026), with effect from 25 August 2026 in relation to the NCDRC.
• 42 Appendices carrying the Consumer Protection Rules, the Consumer Commissions' jurisdiction rules and procedures, Central and Model State Rules, Regulations, CCPA guidelines and advisories, and salient State Rules.
• Decisions of all four tiers — the Supreme Court, the National Commission (NCDRC), State Commissions (SCDRC) and District Commissions (DCDRC) — reported under the relevant provision.
• Two-way comparative tables and cross-references mapping sections of the Consumer Protection Act, 2019 against the repealed Act of 1986 and back again — essential when a pre-2020 authority has to be applied to a case under the new Act.
• Official websites and portals listed for continuing updating, so the reader can carry the commentary forward between editions.
• Thoroughly revised and rewritten for this edition by CA S. K. Kataria, B.Com., LL.B., F.C.A., an eminent author of several exhaustive commentaries.
• 10th Edition, 2026, 1,063 pages — the continuation of a commentary that has served the consumer bar across both statutory regimes.

Coverage

• Definitions and scope: who is a consumer, goods and services, the exclusion of commercial purpose, and the position of a beneficiary of a service.
• Defect in goods and deficiency in service — the central operative concepts, with the case law that gives them content.
• Unfair trade practices and restrictive trade practices, including misleading advertisement, false representation, and the liability of endorsers.
• Unfair contracts — a head of relief introduced by the 2019 Act, and the standard the commissions have applied to it.
• Product liability: the liability of the product manufacturer, product service provider and product seller, and the statutory exceptions.
• The Central Consumer Protection Authority (CCPA): its investigation, recall, refund and penalty powers, and its guidelines and advisories.
• E-commerce and direct selling: the Consumer Protection (E-Commerce) Rules and the obligations of marketplace and inventory models.
• Jurisdiction of the District, State and National Commissions — pecuniary, territorial and appellate — after the revisions to the pecuniary limits.
• Composition and constitution of the Commissions, qualifications and tenure, as affected by the Tribunals Reforms Act, 2026.
• Complaints: who may file, limitation and condonation of delay, the manner of filing, and electronic filing through E-Jagriti.
• Procedure before the Commissions: admission, notice, written version, evidence by affidavit, the power to summon, and the consequences of non-appearance.
• Reliefs and orders: replacement, refund, compensation, punitive damages, costs, and discontinuance of an unfair practice.
• Appeals and revision to the State Commission, the National Commission and the Supreme Court, the deposit requirement, and the scope of revisional jurisdiction.
• Execution and enforcement of the Commissions' orders, and penalties for non-compliance.
• Mediation under the consumer mediation cells constituted under the 2019 Act.
• Sector-specific case law: banking and finance, insurance claims, housing and real estate, medical services, telecom, electricity, education, airlines and travel, and automobiles.
• The Rules and Regulations in full across 42 appendices, Central and State.

Who Should Buy This Book?

• Advocates practising before the District, State and National Consumer Commissions — the book is built for them.
• Presidents and Members of the Consumer Commissions at all three tiers.
• In-house counsel and compliance teams in banking, insurance, NBFC, real estate, e-commerce, telecom, healthcare and automobile businesses facing consumer claims.
• Chartered Accountants and Company Secretaries advising on consumer-facing compliance and CCPA obligations.
• Insurance and banking practitioners handling policy repudiation and service deficiency disputes.
• Consumer organisations and voluntary consumer associations filing complaints in a representative capacity.
• Judicial service aspirants and LL.M. students taking consumer law as a specialisation.
• Law libraries, bar associations and commission libraries requiring the current standard commentary.

Why Choose This Book?

Consumer law looks simple on the face of the statute and is anything but in practice. Almost every contested question — whether a purchase was for a commercial purpose, whether a delay in possession is a deficiency, what compensation is proportionate, whether a complaint filed in the wrong tier can be transferred — turns on a body of National Commission and Supreme Court authority that is large, fast-moving and unevenly reported. An exhaustive section-wise commentary is the only practical way to work with it, and this is the one the consumer bar has used for nine editions.

Two features earn their place here beyond the commentary itself. The 42 appendices mean the Central Rules, the Model State Rules, the Commissions' procedure regulations and the CCPA guidelines do not have to be chased separately — they are in the book. And the two-way comparative tables between the 2019 Act and the repealed 1986 Act solve a problem every consumer practitioner still faces: a great deal of the governing case law was decided under the old Act, and knowing precisely which new provision carries it forward is the difference between a citation that lands and one that is distinguished. Taken with the currency to the Tribunals Reforms Act, 2026, this is the edition to be working from.